Refund Policies

We value your satisfaction and want to ensure you have a hassle-free shopping experience. Our return and refund policy is designed to meet the needs of our customers who make purchases on delivery. Conditions for return: We accept returns of products within 14 days of receipt.

Product Condition

The product must be in its original packaging, showing no signs of use, damage, or wear, and include all accessories and manuals. Proof of purchase: It is necessary to present proof of purchase (invoice or delivery receipt).

How to request a return: Contact us via WhatsApp at +351 913 437 202 or by email at sac@ecletica.com with the subject line "Return - [Order Number]". Include a description of the reason for the return and photos of the product, if possible.

Instructions for return

Our team will provide instructions on how to proceed with the return.

Product Return: The customer must deliver the product to one of our collection points or send it by mail, as instructed. Refunds Refund Processing: After receiving and inspecting the returned product, we will notify you of the approval or refund. Refund Method: Refunds will be made via bank transfer or other agreed method, within 14 business days of approval. Partial Refunds: In specific cases, you may grant partial refunds (for example, products showing signs of use or returns outside the deadline).

Exchanges: For defective or damaged products, we offer exchanges at no additional cost. Contact us immediately to begin the exchange process. Exceptions: Personalized Products: Personalized products are not eligible for return unless they are defective.

Promotional items: Promotional items are only eligible for exchange or store credit.